Assistant Branch Manager- Wilton Square

The Arrow Financial Corporation Family of Companies is seeking dynamic, authentic individuals to join our amazing team!  Currently, we are looking for an experienced professional to join the Wilton Sqaure team as a: 

Assistant Branch Manager

This opportunity may be perfect for you if you have experience in:

> Relationship Building and Sales 

> Manage, Coach, and Counsel Team Members

> Excellent Customer Service and Communication Skills 

About this position:

Responsible for performing a variety of management duties. Assists in communicating policies and procedures and management reporting. Supports the Branch Manager and helps lead the branch team.  

Responsibilities

> Provide consistent, outstanding customer service by anticipating and reacting to customer needs.

> Manage, coach and counsel staff to meet department goals and achieve performance standards; encourage continuous improvement for career development.

> Analyze and compare department and individual staff performance to expectations and goals; make necessary adjustments to meet goals.

> Oversee daily branch operations in absence of Branch Manager.

> Provide training, support and guidance as appropriate to co-workers and customers.

> Support sales efforts of Company; actively participate in Cross-Sell Program and make referrals as appropriate.

> Solicit new business while maintaining current customer relationships.

> Perform duties of all branch employees.

> Oversee and adhere to requirements pertaining to branch security, fraud prevention, and Bank Secrecy Act; identify counterfeit currency and monetary instruments.

What you will need to thrive in this role:

In addition to your work and life experiences, as well as your passion and excitement for the profession, you would benefit from having: 

Education/Certifications:

> Associates degree or equivalent experience required

> 4 years of experience in banking, customer service, or retail sales required

> Ability to achieve NMLS certification and Signature Guarantee certification

> 1 year of supervisory experience preferred

Skills/Knowledge:

> Strong communications skills, both written and verbal; comfortable communicating with customers, co-workers, and management

> Sales and referral experience; knowledge of products and services a plus

> Proficient in Microsoft Office Suite:  Word, Excel, and Outlook

Other:

> Travel to various branches as needed

> Work rotating Saturday schedule

Physical Demands:

> Must be able to sit for prolonged periods of time and walk/stand for brief periods of time.

> Must be able to repetitively use a telephone and computer mouse and keyboard.

> Ability to lift/move up to 15 lbs.

What we will bring to the table:

We believe in investing in our employees and helping them grow their career with us.  We offer a pleasant, inclusive work environment, career development opportunities, and competitive compensation.  Through our total rewards program, we offer a comprehensive benefits package

>    Competitive compensation including potential bonus and incentives as well as paid vacation, sick time, and holidays

>    Medical, Dental, and Vision Insurance and Flexible Spending Plan

>    Multiple retirement plans including:  401(k), Pension, and Employee Stock Ownership

>    Education and Tuition Reimbursement

>    Employee Assistance Program for our employees and their immediate family members

We are an Equal Opportunity Employer. Our philosophy and practice are to provide equal opportunity to all employees and applicants for employment without regard to race (including traits historically associated with race), color, religion, creed, gender, sex, pregnancy (including childbirth and related conditions), sexual orientation, gender identity or expression, status of being transgender, national origin, age, disability, genetic information, predisposing genetic characteristics or carrier status, marital status, familial status, amnesty, status as a victim of domestic violence, reproductive health decision making, citizenship or immigration status, prior convictions or arrests, military status, status as a protected veteran, known relationship or association with any member of a protected class, or any other federal, state, or local legally protected classes. As a multi-bank holding company, Arrow Financial Corporation has over $4 billion in assets. Through our subsidiaries we provide a broad range of banking and insurance services across northeastern New York, including online and mobile banking, wealth management, money market and deposit accounts, and mortgage, consumer and commercial loans.

We are committed to delivering value for our shareholders, our customers, and our communities. Our conservative business model and strategy of steady growth have resulted in many recognitions from the nation’s leading publications and bank-rating firms.

The salary range for this position is $19.25 - 24.00 per hour commensurate with experience and education.

Additional compensation may be earned through the Company’s incentive programs, subject to individual and company performance.