IT and AV Leader Expands Security-First Managed Services as Cyber Risk Reshapes the Industry

SARATOGA SPRINGS, N.Y., July 14, 2026 - cb20, an award-winning managed IT and enterprise audio visual (AV) provider serving organizations throughout New York and New England, today announced its transition from a Managed Services Provider (MSP) to a Managed Security Services Provider (MSSP). The move formalizes the company’s security-first strategy, which integrates cybersecurity into every layer of technology management through engineering expertise, proactive risk management, and strategic security advisory services.

As AI accelerates the speed and sophistication of cyber threats, organizations increasingly need solution providers that make cybersecurity foundational to the services they deliver. A security-first approach helps organizations reduce risk by strengthening business continuity and operational resilience.

“Too many providers still sell the illusion of security,” said Chris Pickett, President & CEO of cb20. “They deploy tools, check boxes, and move on. That isn’t enough against AI-driven attacks, modern threat actors, or the level of accountability organizations face today. What they need are partners who understand their business, anticipate evolving threats, and build security into every decision – not just after something goes wrong.”

A New Standard for Managed Services

Cybersecurity is no longer an IT discipline. It is a business discipline.

Traditional MSPs focus on keeping systems operational. MSSPs expand that responsibility by integrating cybersecurity across IT infrastructure, cloud, networking, collaboration platforms, identity, data and AI-enabled workflows to help organizations identify, assess, prioritize, and continuously reduce cyber risk before business operations are disrupted. For cb20, becoming an MSSP is not simply about adding security services. It represents an operating philosophy in which cybersecurity is built into every recommendation, every deployment, and every managed environment, shaping how the company engineers solutions, advises clients and manages risk over time.

The MSSP practice is led by Matt Ronas, a Certified Information Systems Security Professional (CISSP) and cb20’s Vice President of Information Security and Engineering, with more than 20 years of engineering and technology leadership experience.

“We support organizations where technology powers essential operations every day,” said Ronas. “For them, cybersecurity isn’t just about protecting systems but about protecting the business and the people it serves. Security is embedded in every recommendation we make, every solution we deploy and every environment we manage.”

Built on a Proven Security Foundation

This milestone builds on established recognition for cb20’s cybersecurity leadership, including being named #1 Cybersecurity Firm by the Albany Business Review (2026) and earning multiple national recognitions from CRN and The Channel Company, including the Solution Provider 500, Security 100, MSP 500, and Tech Elite 250.

Today, cb20 supports organizations across healthcare, education, government, nonprofit and commercial sectors with security-first managed services.

Earlier this year, cb20 partnered with Fortinet to help build Alfred State College’s new Cyber Lab, providing students with a simulated real-world environment to develop hands-on cybersecurity skills.

“Technology should create confidence, not uncertainty,” Pickett said. “Organizations don’t just need systems that work. They need technology environments that remain secure, resilient, and operational when everything is on the line. That’s the standard every organization should expect.”

To learn more about cb20’s Managed Security Services or other solutions, visit cb20.com or schedule a consultation.