- Computer Software/Hardware/Consulting
STEADfast IT has launched their new groundbreaking SOS Center aiming to eliminate wait time on IT service requests by applying proven concepts from just-in-time manufacturing and hospital emergency rooms to the IT industry.
STEADfast IT, a managed service provider, has announced the launch of their in-house SOS Center, an end-user support service designed to eliminate delays associated with requests for help.
The STEADfast IT SOS Center uniquely applies proven concepts from just-in-time manufacturing and hospital emergency rooms to the IT industry. By re-engineering the support process, the level of customer service is elevated far beyond industry norms. Dedicated SOS engineers are trained in new methods and utilize proprietary software built specifically for the SOS Center.
STEADfast’s software manages all requests in real-time so that every call for assistance is treated as an emergency triage and is routed directly to the appropriate individual best qualified to address the issue. This revolutionary approach to IT support eliminates the traditional ticket escalation process and its support tiers. Instead of customers reaching a tier 1 support agent and escalating to tier 2 or 3 depending on the severity of the incident, every call is treated as a top tier emergency with STEADfast’s managed services.
Whom to Contact
- Dr. Craig Skevington, Ph.D.CEO1109 adams roadschenectady, ny 12866Phone: (518) 886-0769
- Craig Skevington, Ph.D.
112 S Broadway just across the street from the Washington Inn