Dispute Resolution in the workplace

March 8 Wednesday | 8:30am to 4pm You will have a half hour lunch on your own. This course will introduce the essential skills used by mediators to bring people in opposition to mutual understanding and resolution. The process of mediation — in contrast with other dispute resolution processes, values and conflict styles — will be explored. Participants will gain valuable skill sets that are highly effective in helping people communicate well and work through challenging situations. Skills relating to listening, empathizing, reframing and problem solving are relevant for anyone wishing to effectively assist others to maintain relationships while working through conflict — both professionally and personally. Participants will walk away with practical skills they can put to immediate use. Mediation Matters is a Community Dispute Resolution Center providing mediation, training, facilitation and conflict-resolution services serving Warren, Washington, Saratoga, Schenectady, Albany and Rensselaer counties and has been funded in part by the New York State Office of Court Administration since 1981. This multifaceted organization of professionals is dedicated to encouraging a culture of peace by empowering people to manage and resolve conflict in a constructive way, providing effective skills and processes and increasing the capability for non-adversarial and self-determined problem solving within the community. What is mediation? Mediation is a voluntary and confidential way to have a conversation about a dispute with a trained and impartial mediator. The mediator helps each party discuss their interests and explore mutually acceptable solutions, while individuals make all decisions about the outcome. Pre-registration required call continuing education at 518-743-2238 or email: conted@sunyacc.edu 518-743-2238