Skip to content

PC Support Specialist

Posted: 03/19/2023

To Be Qualified for this Position:

  • PC (Windows) experience in troubleshooting - Basic Windows hardware and software troubleshooting skills
  • Basic network troubleshooting - fax machines, printers, copiers and iPads
  • Familiarity with Microsoft Office
  • Computing Technology Industry Association (CompTIA) A+ - Certification or equivalent or ability to get certification within one (1) year from date of hire
  • Valid NYS Driver's License

In this position, some of the responsibilities will be:

  • Install new machines
  • Adds local rights and privileges as needed for local installs
  • Travels to worksites
  • Terminates local accounts as directed
  • Maintains updated PC support training
  • Sets up webinars for remote site personnel
  • Troubleshoots basic problems, such as printer jams, network connectivity, and fax communication issues
  • Conducts audits of physical security for PCs, faxes, printers, and network equipment at remote locations and reports findings to the Director and Assistant Director of IS
  • Tracking and reporting out on job tasks as assigned
  • Reviews PC functionality
  • Reviews the security and access of HIPAA relation information for breaches, lapses, and appropriate access of users
  • Assists with IT duties as assigned for coverage when other IT staff are off
  • Participates in on-call rotation for on-call phone coverage
  • Meets with vendors as assigned
  • Provides on call support for PC and software needs
  • Performs clerical duties regarding tracking of physical hardware and licensing under the direction of the IS Director, or IS Assistant Director 

Scroll To Top